Problems with your FishText account
Problems with the FishText application
Problems with the GPRS Internet connection
Problems with FishText message charges
Problems with message delivery
Problems receiving incoming messages
I can't find a solution to my problem
I have not received my FishText PIN.
If you are still waiting to receive an SMS message containing your FishText PIN, please click here and submit a Support Request advising us that you have not yet received your PIN.
Please note that your PIN can only be sent to your mobile phone - it cannot be sent to an alternative mobile phone number or email address.
I cannot login to my online FishText account.
If you are still unable to login to your online FishText account after following all the above instructions, please click here and submit a Support Request detailing your problem.
I have forgotten my password.
If you have forgotten your password, please click here
. Your FishText
password will be sent to your email address.
I would like to close my FishText account.
To close your FishText account, please login to your online account and send a Support Request asking that your account be closed. You will receive confirmation that your account has been closed shortly after submitting your request.
Please note that for security purposes, messages regarding account closure must be sent from inside the FishText account concerned.
I can't send any more FishText messages - why?
account needs to have sufficient credit for the message you wish to send. If you have used the £0.20/€0.30 free credit you received upon registering with FishText
, you will be unable to continue sending messages until you buy more FishText credit
I have insufficient credit to send a message - what should I do?
If you don't have enough credit to send a message, you must buy more FishText credit if you wish to continue sending messages with FishText.
How do I check the balance of my FishText account?
You can check the balance of your FishText account at any time by either:
- Logging in to your online account - your current balance will be displayed on the right-hand side of the page.
- Opening the FishText mobile application and selecting Options > Credit > Check balance.
If, after checking your balance, you decide that you would like to add credit to your account and are not sure how to do this please see: 'How do I add credit to my FishText account?'.
How do I change my password?
You can change you password by logging in to your online account and following the 'Settings' link. You will need to fill out the 'Current password', 'New password', and 'Confirm new password' fields. Clicking 'Save' will complete the password changing process.
Please note that you cannot change account settings such as passwords from the FishText mobile application: you need to login to your online account.
How do I change my email address?
You can change the email address FishText uses to contact you by logging in to your online account and following the 'Settings' link. You will need to enter your new email address into the 'Email address' box. Clicking 'Save' will complete the email changing process.
Please note that you cannot change account settings such as passwords from the FishText mobile application: you need to login to your online account.
How do I change my mobile number?
You can change the mobile number your FishText account is registered to by logging in to your online account and following the 'Settings' link. You should enter your new mobile number and click on the 'Get PIN' button. An SMS message will then be sent to your new mobile number containing a PIN: you should enter this code and click 'Verify'. To complete the mobile number changing process, click 'Save'.
Please note that it is not possible to change your mobile number to a number already registered to an existing FishText account.
If you encounter difficulties changing your mobile phone number, please contact FishText Customer Support, detailing the number your account is currently registered to and the number you wish to change it to. You can do this from your online account by logging in to your account, following the 'Support' link and filling out the 'Contact support' form. Alternatively, you can send a Support Request from the FishText mobile application by sending a text message to '12345'.
How do I manage my Web Contacts and Groups?
You can manage your Web Contacts and Groups by logging in to your online account and following the 'Web Contacts' link. You can either add Web Contacts manually, or upload a .csv or VCard file containing your contacts; you can also export your Web Contacts to a .csv or VCard file. Additionally, you can remove or edit contacts and create Groups.
If you are using the FishText mobile application, you will need to synchronise the application to update the Web Contacts and Groups on your phone.
How do I send messages using non-Latin characters e.g. Arabic, Cyrillic, or Hebrew characters?
FishText only supports the sending of messages containing characters included in the GSM character set. Unfortunately this means that messages containing characters outside this character set e.g. Arabic, cannot be sent using FishText.
The time on a message I sent is wrong - why?
Unfortunately, not all carriers used by FishText support local timestamps. This can result in the wrong time being shown on messages sent with FishText. We are currently working to bring local timestamps to all destinations.
A message I sent to the USA or Canada had a strange Sender ID.
Custom Sender ID is not available to all networks in the USA and Canada. Where this is the case, FishText may use a fixed Sender ID instead: this will take the form of a mobile number beginning +1. Please ensure that your recipients in the USA and Canada have your contact details to reply to your messages.
I cannot connect to FishText from the mobile application.
In the first instance, please check that you are entering your mobile phone number in the correct international format, and that your password is correct. If you are certain that you are entering your phone number and password correctly and are still unable to connect, you will need to change your phone's GPRS settings. The FishText mobile application requires that the GPRS settings installed on your phone support full Internet access. Your mobile provider will be able to provide you with these settings.
For more information on GPRS issues, please click here.
I cannot download the FishText mobile application.
If you find that you are unable to download the FishText mobile application to your phone e.g. you receive an error message such as 'unsupported format', 'unsupported MIME type', etc., please browse to wap.FishText.com and try downloading both the .jar and .jad versions of the application. If neither application will download to your phone, it is likely that your phone does not support FishText.
If you are using a Windows Mobile handset, you may find that you need to install a third-party Java Virtual Machine (JVM) before you can successfully run Java applications such as the FishText mobile application.
I have downloaded the FishText mobile application, but can't find it.
Typically, the FishText mobile application will be located in your phone's 'Applications', 'My Own', or 'Games' folder. Please refer to your handset's operating instructions (handbook or manual), for further information on how it treats Java applications such as the FishText mobile application.
I cannot minimise the FishText mobile application.
If you find that you are unable to minimise the FishText mobile application, it is likely that your handset does not support the multitasking of Java applications such as FishText. Unfortunately, there is currently no workaround available to resolve this issue, although you may wish to check with your handset's manufacturer for updated firmware.
I cannot change the 'Check incoming' setting.
Some handsets are not able to display Java sliders correctly, resulting in you not being able to change the 'Check incoming' setting. This problem can be resolved by sending a blank message from the FishText mobile application to '72633'. On the screen that appears, please enter the code '1 14 3' and select 'submit'. This will set your 'Check incoming' settings to two minutes. For alternative 'Check incoming' settings, change the last digit of the code to '1' for 30 seconds, '2' for every minute, and a value greater than '3' for higher settings. If you wish to turn off the 'Check incoming' setting at any point, repeat the process and enter the code '1 14 0'.
My phone used to synchronise, but now I always get 'Synchronisation Failed' - why?
Some handsets restrict the amount of memory available to applications under certain conditions. Where this restriction applies, synchronisation will fail if you have more than 20 Web Contacts.
Handsets known to have this issue:
- Sony Ericsson K770i
- Sony Ericsson W850i
- Sony Ericsson J10I2
FishText will not install on my Samsung E900.
First, point your mobile phone's browser to wap.FishText.com and transfer both the FishText.jad and FishText.jar files to your handset. Type *#998*5282#, go to Java-Midlet and enter 235282. then, select FishText.jad and slect 'yes' when prompted to install. The FishText mobile application will now be installed in your 'My Games' folder.
FishText will not reopen on Nokia NSeries, S60.
You may find that you need to restart your handset in order to reopen the FishText mobile application after it has been closed; this is due to a fault in the implementation of Java on this handset. Please also check with Nokia for software updates for your phone.
Data connection remains active after FishText has quit on Nokia NSeries, S60.
You may find that the data connection remains active even after you have quit the FishText mobile application; this is due to a fault in the Java implementation on this handset. To resolve this issue, push and hold down the 'Hang Up' key and quit the data connection when prompted. Please also check with Nokia for software updates for your phone.
The first letter is not a capital when writing a new message on Nokia NSeries, S60.
You may find that the first letter of your new message is not capitalised; this is due to a fault in the Java implementation on this handset. Pushing the 'left' key will usually correct this, while leaving you at the start of the message area. Alternatively, type a letter and then delete it. Please also check with Nokia for software updates for your phone.
I cannot change 'Check incoming' and 'Inbox size' on my BlackBerry.
We have found that the BlackBerry models we have encountered do not support slider controls in Java. You can get round this issue with the FishText mobile application by entering some special codes:
- To change the 'Check incoming' setting, compose a new text message from your FishText mobile application, with recipient '72633' and leave the message field blank. On sending the message, you will be taken to a new screen: enter '1 14 3' and submit the code. This will change the 'Check incoming' setting to two minutes. Changing the last number of the code to '3' will set the application to check every 30 seconds, changing the last number to '2' will check every minute, whilst higher values will check less frequently. If, at any point you wish to turn off this setting, repeat the process and submit the code '1 14 0'.
- To change the 'Inbox size' setting, compose a new text message from your FishText application, with recipient '72633' and leave the message field blank. On sending the message, you will be taken to a new screen: enter '1 18 1' and submit the code. Changing the last number of the code will alter the Inbox size.
I cannot find FishText on my Samsung D900i after installation.
The FishText mobile application is stored in the 'My Applications - Java World' folder on this handset.
I'm unable to receive message notifications via the FishText iPhone app.
Please check that the following is enabled in the settings:
Click on Settings > Notification Center > FishText and ensure the following are set:
Alert Style - Alerts
Show in Notification Center - On
Show on Lock Screen - On
I need to get GPRS settings sent to my phone
Please click here
to view our guide to getting the relevant settings for your mobile phone to allow access to the Internet. The major handset manufacturers will send you your settings for free. For some other manufacturers, we will show you a website where you can find the settings you need to enter.
I need instructions on how to install GPRS settings on my phone manually
Note: The following link is to a page provided by a company offering satellite navigation services and provides excellent instructions for enabling GPRS on many different mobile phones.
Please click here
(external link, not part of FishText
) and select your phone from the list. Once you have selected your mobile manufacturer and model a page will be displayed with a 2 step process for enabling GPRS. Please ignore step 2 as this is irrelevant for FishText
How do I set up GPRS on my Samsung D900 using Vodafone UK?
The example given is for Vodafone UK, where the default 'wap' profile must be changed to the 'Internet' profile in order to use FishText
First, go to your phone's main menu, click on 'Settings', and select the settings you wish to change. If you have no settings, get them from http://www.fishtext.com/GPRS
The profile settings should be changed as follows:
: this can be changed to anything you like
: GPRS only
Next, open 'GPRS Settings'. Leave the proxy IP and port alone, and edit the following to use the Vodafone UK "internet" access point.
Save these settings and then select this profile as your current profile.
I have been charged more than I was expecting to send a message - why?
There are two main reasons why you may have been charged more than you were expecting to send a message:
- The message you sent was longer than the maximum single SMS message length of 160 characters. Messages greater than 160 characters in length will be split into two or parts by FishText and you will be charged for each individual message. FishText provides for the sending of messages up to 459 characters in length, where a 459 character message is the equivalent of three separate SMS messages.
If you are sending a message from your online account, the number of individual SMS messages your message consists of will be displayed underneath the typing area. You can also check how much the message will cost before you send it by clicking the 'Cost' button.
To prevent yourself inadvertently sending long messages from the FishText mobile application, you can restrict the length of your messages to 160 characters (one SMS message) by selecting Options > Settings > Message size > 160 characters.
- The recipient's mobile number has been ported from another network. FishText routes messages based on prefix, so if a mobile number has been moved from one network to another, the message will be charged at the rate for the original network.
If you are sending messages from your online account, you can check how much a particular message will cost before you send it by clicking the 'Cost' button.
The cost of sending a message to a particular mobile number can also be checked from the FishText mobile application: select Options > Credit > Price check and enter the mobile number you wish to send a message to.
If neither of the explanations above satisfactorily accounts for you being charged more than you were expecting to send a message, please contact FishText support by logging in to your online account, following the 'Support' link and submitting a Support Request, or by sending a text message from your FishText mobile application to '12345'.
I have been charged for a message that failed to deliver - why?
Why have I been charged for sending a message to another FishText user?
Messages sent to another FishText user will only be free if the recipient's phone is running the FishText mobile application with the following settings enabled:
Receive type > Allow free SMS
'Check incoming' is set to a value of 10 minutes or less
You should also check that your 'Send type' setting is set to 'Attempt to send for free first'. This can be set on the FishText mobile application by selecting Options > Settings > Send type > Send for free first and online by logging in to your FishText account, following the 'Settings' link and changing the 'Send Options' to 'Attempt to send for free first'.
If any of the three criteria detailed above is not met, you will be charged for sending messages to another FishText user as the message will be delivered via the mobile networks rather than via the FishText server.
A comprehensive guide to the FishText
mobile application can be found here
A message I sent with FishText has not been delivered - what can I do?
If you encounter any message delivery issues, please, do not hesitate to contact FishText Support: either by logging in to your online account, following the 'Support' link and submitting a Support Request, or, by sending a text message from your FishText mobile application to '12345'. Please be sure to include the following within your Support Request: the mobile number(s) the problem message was sent to, and the time and date the message was sent.
Please note that FishText can only investigate delivery issues affecting messages stored in customer's 'Sent' messages folders: it is not possible to examine messages that have been deleted from the 'Sent' folder.
A message received on my Virtual Number is unreadable
Your problem could be being caused by the sender of the message sending messages in a non-standard way. Please ask you sender to resend the message to your Virtual Number, but restricting the message length to 160 characters or less and ensuring that they are not using Unicode. If this does not resolve the issue, please contact us, either by logging into your online
account, following the 'Support' link and submitting a Support Request, or by sending a message from your FishText
mobile application to '12345'.
I need to contact Customer Support
If you have a FishText account, please contact Customer Support from inside your FishText account. You can do this from your online account by logging in to your account, following the 'Support' link and filling out the 'Contact support' form. Alternatively, you can send a Support Request from the FishText mobile application by sending a message detailing your problem to '12345'.
If you do not have a FishText account, or your problem prevents you from logging in to your account, please use this form to send details to Customer Support.